Tasks required:
1. Answering club
- Picking up phone messages and returning calls
- Handling inbound written
enquiries (in email or via Zendesk, as directed)
2. Club administration
- Filling out forms, communicating with external stakeholders including CDSFA and Inner West Council
- Maintaining systems and records including those required to support registration, ground allocation and competition requirements
- Preparing venues, presentations
and packs for various meetings (e.g. coaches and managers information meeting, annual general meeting) - Supporting the committee with general admin, including preparing committee
agendas, and minutes, and other work to support committee members on request - Maintain club administration calendar and proactively ensure that activities are carried out
- Maintaining club IT setup including share drives and documents
Core capabilities:
- IT proficiency including MS office tools and google drives
- Experience in or demonstrated
ability to learnrole specific tools such as ZenDesk - High level of customer service focus
- Ability to deal with internal and external stakeholders
- Able to work alone and in a team environment
Desirable:
- Experience in improving processes using technology; specifically in customer service or marketing
- LSFC involvement and experience highly valued
General requirements:
- Motivated self-starter. Willingness to undertake other tasks as directed.
Has an ABN and is able to provide services as an independent contractor - Can maintaining accurate records of time and activities to support invoicing for payment
- Can accommodate irregular hours. As a guide: approx 20hrs per week during peak period Feb/Mar,
minumum 1hr per day during the season, occasional work duringoff season
Reporting line: This position reports to the Club Secretary
Due Date: for applications 23/11